Duty Manager

7 days ago


Gold Coast, Queensland, Australia Village Roadshow Ltd Full time

About Village Roadshow Ltd

Village Roadshow Ltd is a leading entertainment company that operates a diverse range of businesses, including theme parks, resorts, and studios. Our company is committed to delivering exceptional experiences for our guests and employees alike.

About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at Sea World Resort. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive the highest level of service and that our operations run smoothly.

Key Responsibilities

  • Maintain a high presence on our reception desk and assist the team to process check ins and check outs
  • Assist the Front Office Manager in training and development of team members and ensure procedures are adhered to
  • Respond and recover to guest complaints and feedback
  • Assist and maintain effective communication between all departments
  • Act as the first point of contact for daily operations within the resort
  • Cash and credit card handling
  • Attend to all first aid incidents and complete reports accordingly
  • Show flexibility and commitment to hours of work based on the business requirements

Requirements

  • Demonstrated experience in a Front Office team within a busy hotel or resort
  • Must be a highly organized self-starter with the ability to effectively manage priorities
  • Thorough understanding of Front Office operations and night audit processes
  • High level of computer literacy with Opera PMS experience desirable
  • Excellent communication and customer service skills
  • Demonstrated high level of decision making skills and experience
  • Self-driven with a strong background in leading a team
  • Advanced First Aid and Advanced Resuscitation certificate essential, or be willing to obtain upon commencement

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