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Duty Manager

2 months ago

Gold Coast, Queensland, Australia Waymark Hotels Full time

About Us

Waymark Hotels is a leading hospitality group that prides itself on delivering exceptional experiences to our guests. We are seeking a highly skilled Duty Manager to join our team at the Cooly Hotel, a vibrant and dynamic venue that offers a unique blend of live entertainment, dining, and accommodation.

Key Responsibilities

  • Manage the day-to-day operations of the hotel, ensuring seamless delivery of services to our guests.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Lead a team of staff to provide exceptional service and support to our guests.
  • Monitor and control hotel expenses, ensuring efficient use of resources.
  • Collaborate with other departments to achieve business objectives and improve overall hotel performance.

Requirements

  • Proven experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and staff.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in Microsoft Excel and other office software.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.