Tech Support Specialist – M365 And Collaboration

4 days ago

Canberra, ACT, Australia beBeeSupport Full time $100,000 - $120,000

Job Opportunity:

We are seeking an experienced Support Professional to deliver high-quality IT support services for Microsoft 365 user services and meeting room technologies.

  • Provide advanced support across all user-facing IT services, including Service Desk triage, priority support, Tech Bar assistance, Microsoft 365 user technologies, and AV/meeting room support.
  • Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals.
  • Maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint; assist users with collaboration, access, and productivity tools.
  • Perform asset lifecycle activities, such as provisioning, tagging, CMDB updates, and decommissioning; assist with ITSM governance and contribute to process improvement and compliance.
  • Mentor team members and help build capability across the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.

Key Skills and Qualifications:

  • Experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.
  • Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, OneDrive, and SharePoint; experience supporting Microsoft Teams Rooms and AV technologies in meeting spaces.
  • ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within SLAs and contributing to service documentation.
  • Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.

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