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Customer Success Specialist
2 months ago
Ampersand International is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our E-Commerce team, you will be responsible for ensuring a seamless end-to-end experience for our customers.
Key Responsibilities- Process orders from customer input to factory delivery, ensuring accuracy and efficiency.
- Provide exceptional customer service via email, web, and phone enquiries.
- Work closely with the sales team to ensure orders are checked and accurately interpreted.
- Identify opportunities to automate functions and processes.
- Maintain a positive and supportive approach to customer needs.
- Coordinate with logistics companies to arrange product delivery.
- Manage incoming order-related enquiries and document in the Shopify CRM.
- Process and send product samples to customers.
A fun, supportive, and positive working environment, car parking, and an attractive salary package for this full-time, permanent position.
