Customer Success Manager

3 weeks ago

Brisbane, Queensland, Australia Atomi Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Atomi. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving adoption and ongoing use of our EdTech solutions, and representing Atomi with external thought leadership.

Key Responsibilities
  • Deliver tailored customer success plans to drive adoption and ongoing use of Atomi's EdTech solutions.
  • Conduct workshops, webinars, and training sessions to build personal and productive relationships with key stakeholders.
  • Use data, analysis, and insights to proactively manage customer activation and address at-risk customer groups.
  • Coach customers to become product experts and train their teams on Atomi best practices.
  • Partner closely with Atomi's Sales team to improve the customer experience and drive referral sales.
  • Collaborate with design, product, and engineering teams to translate customer challenges into new products and solutions.
  • Develop and maintain customer success assets and methods to improve the way the customer success team works.
Requirements
  • Proven experience in account management or customer success with a demonstrated ability to negotiate beneficial commercial outcomes.
  • Familiarity with 'land and expand' strategies within a business context.
  • Previous experience in a startup environment is advantageous.
  • Strong track record of exceeding performance targets.
  • Effective partnership with internal teams to achieve business goals.
  • Excellent communication skills, capable of conveying complex concepts succinctly.
  • A commitment to continuous improvement and a questioning mindset.
About Atomi

At Atomi, we are passionate about helping unlock the world's potential by optimising the way we teach and learn. Our mission is to bring learning to life, making complex concepts simple and accessible to students, educators, and parents alike. We are a team driven by our core values: a deep-rooted passion for learning, a relentless pursuit of quality at speed, humility in our growth, a commitment to pushing boundaries, empowering others fearlessly, and championing the needs of our customers.

We offer a range of benefits, including tailored flexibility, generous leave, location independence, growth and development opportunities, holistic wellbeing support, and parental support. If you are a motivated and experienced professional looking to make a meaningful impact in the EdTech industry, we encourage you to apply.

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