Expert Workplace Ambassador

2 weeks ago

Sydney, New South Wales, Australia beBeeExcellence Part time $60,000 - $90,000
Workplace Experience Specialist

We're shaping the future of real estate by combining world-class services, advisory, and technology for our clients. Our people are talented and empowered to thrive, grow meaningful careers, and find a place where they belong.

About the role:

As a Workplace Experience Specialist, you will be at the heart of delivering an exceptional workplace environment for employees, guests, and visitors in a dynamic corporate office setting. Your role is pivotal in fostering a welcoming, efficient, and engaging space where people feel valued and supported. You will work closely with our team to ensure the office space meets the evolving needs of our client.

The key responsibilities of this role include:

  • Providing primary support for all employee inquiries, issues, and feedback
  • Delivering high-quality service experiences with rapid resolution of requests and concerns
  • Actively engaging with employees and stakeholders to identify evolving workplace needs
  • Triaging and coordinating all work requests to appropriate parties
  • Managing service requests using workplace technology platforms with status updates
  • Collaborating with facility management, vendors, and service partners for seamless daily operations
  • Supporting office space utilization, including desk allocation, meeting room management, and space reconfiguration
  • Ensuring office, kitchenette, and pantry equipment functionality
  • Managing contractor induction and site access
  • Coordinating visitor management, access, and security processes
  • Handling reporting, invoice processing, documentation, and periodic audits
  • Supporting emergency response requirements and functioning as a warden
  • Performing ad hoc assignments and administrative support
Requirements
  • Experience in facilities management, workplace services, hospitality, or a client-facing environment within a corporate office setting
  • Demonstrated passion for delivering superior customer service and experience
  • Strong interpersonal and communication skills, with the ability to confidently interact with a variety of stakeholders
  • Professional demeanor, adaptability, and proactive approach to problem-solving
  • Familiarity with workplace technologies, such as helpdesk ticketing systems, visitor management platforms, and Microsoft Office
  • Knowledge of health, safety, and security protocols in a corporate environment is advantageous
What we offer

At JLL, we value diversity and inclusion. We strive to create a workplace that reflects the communities we serve and is free from discrimination. We welcome applications from individuals from diverse backgrounds and are committed to supporting equal opportunities for all.

We also offer a range of benefits and programs to support your career development and well-being. If you're passionate about delivering exceptional service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.

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