Workplace Experience Ambassador

2 weeks ago

Sydney, New South Wales, Australia Dab-Jones Lang Lasalle (Nsw) Pty Ltd Full time

**About the role**:
The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service. The Experience Ambassador will strengthen relationships between JLL, service partners and our client, to provide superior service delivery while growing your personal and professional skills. Ambassadors are responsible for the on-site delivery of the culinary services and ensure all employees are given a high level of customer services in everything they deliver.

Join our team supporting a renowned global tech client at their vibrant workplace steps away from Central Station. You'll be at the heart of the city's connectivity while contributing to innovative work in a dynamic environment.

**Repsonsibilties**:

- Manage daily pantry operations including inventory control, ordering supplies, stocking areas, and ensuring quality standards
- Proactively identify and address culinary program issues, coordinating with leadership and vendors when escalation is needed
- Regularly inspect and do floor walkthroughs to ensure that cleaning, food, and other services meet out standards to ensure client receives high quality service
- Build and maintain productive relationships with third-party vendors and service partners
- Develop meaningful relationships with Client employees and guests and maintain high visibility throughout the workplace
- Participate actively in continuous improvement initiatives
- Serve as the first point of contact for employee enquiries, troubleshooting issues and collecting feedback relating to workplace services

**We're** looking for someone who**:

- Experience in the hospitality, facilities, property management or food and beverage
- Excellent customer service skills and professionalism with a passion for hospitality
- Strong ability to prioritise, manage time efficiently, and deliver results in a fast-paced environment
- Adaptable to new technology or experienced with Google Suite and Microsoft Office Suite
- Ability to work collaboratively in diverse teams as well as working independently

**As an**organisation**, we don't just accept that we are a place**of** many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we**continue** to rank among the World's Most Ethical Companies**.

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