Lead Customer Experience Officer

2 weeks ago

Goulburn, New South Wales, Australia beBeeCustomerService Full time $96,000 - $124,000

Imagine a role where you play a pivotal part in the daily operations of a department. As a Customer Service Manager, your exceptional customer service, communication and planning skills will enable you to effectively roster your team, reducing queue wait times and enhancing the customer experience.

Key Responsibilities
  • Develop and maintain a culture of delivering outstanding customer experiences through consistent application of our Everyday ACTs - Acknowledge, Care & Thank.
  • Ensure a safe working environment for your team and customers by adhering to correct processes and procedures.
  • Provide supportive leadership to your team members on a day-to-day basis.
  • Collaborate with others to achieve mutually beneficial outcomes and continuously grow your knowledge and expertise.
What You'll Experience
  • Opportunities to develop your career through our comprehensive Stores Leadership Pathway, which provides foundational skills through focused learning and exposure.
  • A flexible work arrangement that allows you to balance your personal life, including access to a 24/7 support app for you and your family.
  • Generous paid parental leave for primary caregivers, supported by resources that help you navigate balancing work and family responsibilities.
  • A progressive leave policy that empowers you to focus on what truly matters to you.
Endless Possibilities

We are part of a large organization with over 200,000 employees working together towards a shared Purpose to create better experiences for a better tomorrow. Here, you'll have the freedom to explore new ideas, make meaningful commitments and innovate solutions to meet the diverse needs of millions of customers every week.

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