Customer Experience Lead

2 weeks ago


Goulburn, New South Wales, Australia beBeeLeadership Full time $70,000 - $110,000

We are seeking a skilled Customer Experience Leader to oversee our customer service operations and drive exceptional results.


Key Responsibilities:
  • Lead the team in delivering outstanding customer experiences and fostering a positive shopping environment.
  • Collaborate closely with department managers and team members to ensure seamless execution of daily tasks.
  • Develop and implement strategies to enhance customer satisfaction, reduce queue wait times, and improve overall operational efficiency.

Requirements:
  • Ability to model exceptional customer service behaviors and inspire others to follow suit.
  • Prioritize safety and well-being of team members and customers by enforcing correct procedures and protocols.
  • Strong leadership skills to drive department operations and provide guidance to team members on a daily basis.
  • Excellent communication and collaboration skills to achieve great outcomes and foster growth.
  • Self-awareness and desire to grow into a future leader.
  • Understanding of the value of cross-functional teamwork to deliver a positive customer experience.
  • Ambitious mindset to develop skills and capabilities for career advancement.


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