Customer Service Officer

1 week ago

Goulburn, New South Wales, Australia Nsw Government -Service Nsw Full time

**Customer Service Officer**
**Ongoing - with a talent pool to be created**
**Full-time 35 hours per week**
**Location - Goulburn Middle Office**
**SNSW Grade 2/3**

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services.

Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service and an expanding network of Service Centres.

**About the role**

You will be responsible to deliver transactional services that provide timely, accurate and efficient information and assistance to NSW customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and as secure as possible.

**Key Accountabilities**
- Written and verbal communication with internal and external stakeholders
- Perform work as required in line with capabilities to contribute to the success of Service NSW objectives
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised
- Operate the telephony and other communication systems alongside agency-specific technology systems with accuracy and efficiency
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority
- Provide timely, high quality customer service to customers consistent with Service NSW vision, mission and values, as assessed by internal reviews and customer feedback.
- Contribute to continuous improvement initiatives through new ideas and identify improvement opportunities to enhance the efficiency of work processes

**A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
**Your remuneration**

Salary SNSW Grade 2/3 with the base salary for this role starting at $56,102 base plus superannuation

**Learn more**:
Provide a covering letter and resume (Resume not exceeding pages) that details your experience and how you meet the capabilities of the role.

**Want to know more?**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

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