Tolling Operations Manager
2 weeks ago
We are seeking an experienced Tolling Operations Manager to join our team at Randstad. As a key member of our organization, you will be responsible for the establishment and ongoing management of our tolling operations, focusing on tolling revenue management, credit, enforcement, and interoperability with other tolling systems.
The successful candidate will have a strong background in toll monitoring, multilane free flow tolling operations, and business finance. You will be responsible for leading the establishment of our tolling operations, overseeing all aspects of toll revenue collection, and managing relationships with Australian Tollway Operators, financial institutions, and enforcement partners.
Key Responsibilities- Lead the establishment of our tolling operations, focusing on revenue collection, credit management, and enforcement.
- Oversee all aspects of toll revenue collection, including credit and billing processes, enforcement mechanisms, and interoperability with external tolling systems.
- Act as the key business representative for the procurement and delivery phases of the Toll Collection Capability Project, ensuring alignment with operational requirements.
- Manage the relationships with Australian Tollway Operators, financial institutions, and enforcement partners, ensuring legal compliance and the efficient management of toll revenue.
- Develop and implement policies and procedures to ensure compliance with revenue and credit policies, including managing risk associated with billing and enforcement.
- Collaborate with internal and external stakeholders to ensure operational readiness for the go-live of the tolling system.
- Establish and lead the Tolling Operations team, planning for growth and ensuring operational excellence.
- Analyse performance data, identify trends, and implement continuous improvements to enhance operational efficiency.
- Oversee the management of customer communications, billing, and reconciliation processes, ensuring a seamless experience for users.
- Ensure the development and maintenance of all tolling operations documentation and disaster recovery plans.
- 10+ years of experience as an Operations Manager or equivalent, with substantial expertise in tolling or a similar environment involving high-volume, low-value financial transactions.
- Strong experience in toll monitoring, multilane free flow tolling operations, and business finance.
- Proven leadership in managing tolling systems, interoperability, and enforcement processes.
- Strong analytical and problem-solving skills, with a focus on continuous improvement and innovation.
- Experience in technology project delivery, acting as a business sponsor, ensuring operational readiness for greenfield projects.
- Expertise in stakeholder management, strategic planning, and systems thinking.
- Ability to manage relationships with a wide range of internal and external stakeholders, including toll operators, government agencies, and service providers.
- Tertiary qualifications in Business, Finance, or a related discipline are required.
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