Luxury Retail Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeLuxury Full time $75,000 - $95,000

Job Title: Luxury Retail Manager

We are seeking a motivated and customer-focused individual to fill the role of Luxury Retail Manager at our QVB boutique. As a key member of our retail team, you will be responsible for driving sales, leading and inspiring your colleagues, delivering exceptional customer service, and upholding the luxurious standards that L'Occitane is known for.

About the Role:

  • As a Luxury Retail Manager, you will play a vital part in the day-to-day operations of the boutique, working closely with the Boutique Manager to achieve sales targets and deliver outstanding customer experiences.
  • You will lead and motivate your team, provide coaching and feedback, and ensure that all staff members are equipped to deliver exceptional customer service.
  • In addition to your leadership responsibilities, you will also be involved in visual merchandising, inventory management, and employee development.

About You:

  • 1–2 years' experience in a senior retail role, ideally in luxury beauty or premium brands.
  • Strong leadership, communication, and interpersonal skills.
  • A passion for customer service and creating an exceptional brand experience.
  • Excellent organisation and attention to detail.
  • Flexibility to work weekends and public holidays.
  • KPI understanding and confidence in reporting and analysis.
  • A love for skincare and L'Occitane products; skincare or management experience a plus.

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