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Technical Support Specialist

2 months ago

North Sydney Council, Australia HP Australia Full time
Job Title: Field Technical Support

HP Australia is seeking a highly skilled and experienced Field Technical Support professional to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, ensuring their Poly/Cisco Voice & Video solutions are running smoothly and efficiently.

Key Responsibilities:
  • Provide advanced technical support to customers, including troubleshooting and resolving complex technical issues.
  • Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
  • Stay up-to-date with the latest Poly/Cisco Voice & Video products and services, ensuring you have the expertise to provide best-in-class support.
  • Work closely with the sales team to identify opportunities for upselling and cross-selling.
Requirements:
  • Bachelor's degree in a technical field or equivalent experience.
  • Minimum 6-8 years of experience in a technical support role, preferably in the Poly/Cisco Voice & Video industry.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Strong knowledge of Poly/Cisco Voice & Video products and services, including VoIP, H323 Video, Microsoft Teams Rooms/Zoom Rooms, and Microsoft/Linux Servers.
Why HP Australia?
  • We are a leading provider of technology solutions in Australia, with a strong reputation for innovation and customer satisfaction.
  • We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
  • We are committed to diversity and inclusion, with a range of programs and initiatives in place to support our employees.

At HP Australia, we are passionate about delivering exceptional customer experiences and driving business success. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.