Guest Experience Champion

1 week ago

Sydney, New South Wales, Australia beBeeExcellence Full time $70,000 - $110,000
Hospitality Manager

As a Hospitality Manager, you will play a pivotal role in fostering a positive guest experience. This involves maximising revenue, ensuring seamless and efficient operations across all areas of the building.

The successful candidate will be responsible for leading by example, collaborating closely with senior management and departmental leaders to efficiently manage operational needs. They will engage in forward planning and strategic thinking for future success, ensuring profitable operation across all departments.

This includes setting performance benchmarks and defining expectations across departments to continuously enhance and uphold service standards. The candidate must also implement and maintain safety protocols and security measures with tenants, staff, and property in mind.

In addition to addressing and finding solutions to operational issues and challenges, the candidate will provide mentorship and guidance to empower teams in developing their own expertise and personal growth.

Required Skills and Qualifications:
  • Proven experience as a Department Head or Operations Manager within a hospitality environment
  • Strong financial and business acumen
  • Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders
  • Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly
  • Poised and composed, even in high-pressure situations
  • Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required
Accor Benefits:
  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
About Us:

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Everyone has a story and we want to learn yours. Apply now

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