Leadership Role in Service Delivery and Quality Management

1 week ago

Melbourne, Victoria, Australia beBeeDelivery Full time $150,000 - $180,000
Service Delivery and Quality Specialist

We are seeking an experienced professional to lead our service delivery and quality initiatives. This is a critical role that requires strong leadership skills, attention to detail, and excellent communication abilities.

The successful candidate will be responsible for developing and implementing strategies to improve service delivery and quality. They will work closely with cross-functional teams to ensure seamless execution and effective problem-solving.

The ideal candidate will have at least 10 years of experience in the HVAC industry, with a minimum of 5 years in a management capacity. They should have a strong understanding of HVAC systems, including commissioning, maintenance, warranty services, and breakdown repairs.

The role also requires excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues and stakeholders. The candidate should be able to identify opportunities for continuous improvement and implement changes to increase efficiency and enhance quality.

Key Responsibilities:
  • Develop and execute strategies to improve service delivery and quality
  • Collaborate with cross-functional teams to ensure seamless execution
  • Lead and manage a team of service technicians to achieve performance objectives
  • Implement continuous improvements to increase efficiency and enhance quality
Requirements:
  • At least 10 years' experience in the HVAC industry
  • Minimum 5 years in a management capacity
  • Strong understanding of HVAC systems
  • Excellent communication and interpersonal skills
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment

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