
Leadership Roles
1 week ago
We are seeking a seasoned professional to join our team as a Service Delivery Manager. This is a highly rewarding and challenging role that requires exceptional leadership skills, customer focus, and attention to detail.
As the Service Delivery Manager, you will be responsible for leading a high-performing team, ensuring that all customers receive exceptional service, and maintaining industry best practice in customer relationship management. Your responsibilities will include:
- Developing and maintaining a motivated team environment where honesty, openness, and support for each other are demonstrated
- Setting the direction for your team and ensuring they work together to achieve department and company objectives
- Maintaining and managing an industry best practice Customer Management system that focuses on proactively managing the customer relationship for all customers
- Ensuring that we maintain the highest standard of customer service with every interaction we have with the customer
- Ensuring that we engage responsible contractors or suppliers to rectify faulty or incomplete works wherever possible
Metricon offers you:
- A competitive salary and salary package opportunities
- Genuine career advancement opportunities
- Access to personalized development plans and partnership with your Construction Manager to grow and develop
- Generous housing discounts on award-winning homes
- A dynamic team culture where people produce excellent results
- A supportive workplace culture where great work is recognized and rewarded
To succeed in this role, you will need:
- Extensive trade and building background
- Experience (10+ years) in the building industry (preferably in the volume new home service & warranty environment)
- Understanding of statutory building regulations & requirements
- Knowledge of project management systems
- Previous experience working with and implementing quality assurance systems to Australian Codes, Standards & Tolerances
- Highly developed PC skills including: Microsoft Word, Excel, Outlook, and PowerPoint
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