IT Service Quality Manager

4 days ago

Melbourne, Victoria, Australia beBeeServicemanager Full time $180,000 - $200,000

About this role:

Service Quality Expert

This is an exciting opportunity to drive service quality, ensuring IT solutions meet stakeholder expectations.

You will oversee service quality, manage incidents and defects, support project delivery, advocate for partner experience, maintain governance processes, and produce performance reports.

Closely collaborating with internal and external stakeholders, you will align IT solutions with business priorities and ensure successful service outcomes.

We are looking for someone with extensive years of experience in IT management, partner engagement, and stakeholder leadership.

A strong background in alternate delivery approaches and vendor coordination, along with deep knowledge of ITIL, infrastructure technologies, and software development practices, is essential.

Strong communication, business analysis, and strategic advisory skills are required, along with advanced problem-solving, emotional intelligence, and a service-focused mindset.

The ideal candidate will possess a unique blend of technical expertise, leadership abilities, and interpersonal skills.

In return, you will have the opportunity to work on challenging projects, collaborate with experienced professionals, and contribute to driving business growth.

Key responsibilities include:

  • Developing and implementing service quality strategies
  • Managing incidents and defects, ensuring timely resolution and continuous improvement
  • Servicing as a key point of contact for partners, stakeholders, and team members
  • Maintaining governance processes, ensuring compliance with established standards
  • Producing high-quality performance reports, analyzing data to inform business decisions

If you are a motivated professional seeking a challenging role that leverages your technical expertise and leadership abilities, we encourage you to apply.

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