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Customer Banking Specialist Relief Bundaberg
2 months ago
We are seeking a highly skilled and customer-focused Customer Banking Specialist to join our team in Bundaberg. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Customer Engagement: Build strong relationships with customers, understanding their financial needs and providing tailored solutions to meet their goals.
- Product Knowledge: Stay up-to-date with CommBank's products and services, including Home Loans, Business Banking, and Financial Advice, to provide expert guidance to customers.
- Problem-Solving: Effectively resolve customer queries and concerns, demonstrating a customer-centric approach and a commitment to excellence.
- Financial Health Checks: Conduct thorough financial health checks to identify areas for improvement and provide personalized recommendations to customers.
- Technology and Digital Banking: Educate customers on the latest in-branch technology and digital banking options, ensuring they have the tools and resources needed to manage their finances effectively.
- Customer Service Experience: Proven track record of delivering exceptional customer service in a financial services, retail, or hospitality environment.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to articulate complex financial concepts in a clear and concise manner.
- Problem-Solving: Strong problem-solving skills, with the ability to think critically and provide effective solutions to customer queries.
- Commercial Awareness: Understanding of commercial banking principles and practices, with the ability to work in a fast-paced retail environment.
- Career Development: A genuine interest in building a career with CommBank and a commitment to ongoing learning and development.
As a leading financial institution, CommBank is dedicated to helping customers achieve their financial goals. Our Retail Banking Services team is committed to delivering exceptional customer experiences and driving business growth through innovative products and services.
