Customer Service Representative

1 week ago


North Sydney Council, Australia Shift Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Engagement: Manage all inbound calls and emails from business owners, brokers, and customers regarding our platform and general inquiries.
  • Problem-Solving: Assess customer needs and problems, and refer or recommend the right product or solution.
  • Sales Support: Support the sales lifecycle from initial inquiry through to implementation and follow-up.
  • Customer Onboarding: Assist with the onboarding of new customers to our platform and divert calls to the appropriate department when necessary.
  • Market Research: Undertake market research on competitor products and market changes.
  • Customer Feedback: Follow up with customers to seek feedback and ensure a positive end-to-end experience.
  • Reporting and Analysis: Provide reporting and analysis support to leadership.
Requirements
  • Education: A business or finance degree is beneficial but not essential.
  • Skills: Active listening, problem-solving, excellent communication skills, proficiency with MS Office, and previous experience in administrative tasks in a customer environment.
What We Offer
  • Competitive Salary: The remuneration for this role sits between $60,000-$80,000, dependent on experience.
  • Supportive Work Environment: You'll have supportive management helping develop your skills with regular catch-ups, career development programs, and annual reviews.
  • Diverse and Inclusive Team: You'll join a diverse, talented, and results-driven team that thrives on new challenges in an innovative and transformational setting.
  • Excellent Benefits: Industry-leading 26 weeks paid parental leave, 2 weeks partner leave, flexible working, and a range of other benefits.


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