Customer Service Representative
6 days ago
We are seeking a highly skilled and motivated Customer Service Officer to join our team at Bendigo Bank. As a key member of our branch, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Provide personalized service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process transactions, manage customer accounts, and provide financial advice to customers.
- Work collaboratively with colleagues to achieve sales targets and promote bank products and services.
- Develop and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
- Stay up-to-date with bank products and services, as well as industry trends and developments.
We are looking for a candidate who is passionate about delivering exceptional customer service and has a strong understanding of the banking and finance industry. You will have:
- Extensive experience in a customer-facing role, preferably in the banking and finance sector.
- Demonstrated ability to achieve sales targets and promote bank products and services.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving skills, with the ability to resolve complex customer issues in a timely and professional manner.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Bendigo Bank offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a Customer Service Officer, you will have access to:
- Comprehensive training and development programs, designed to enhance your skills and knowledge.
- A competitive salary and benefits package, including superannuation and paid leave.
- A collaborative and inclusive work environment, with opportunities to work with a diverse range of colleagues.
- Access to the latest technology and tools, designed to support your work and enhance your productivity.
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