Technical Support Specialist
3 weeks ago
We are seeking a highly motivated Technical Service and Warranty Support Officer to join our team based in Epping. As a key member of our operations team, you will be responsible for delivering exceptional customer service and technical support.
Key Responsibilities:- Provide professional responses to customer inquiries via phone, email, ticketing, and social channels.
- Manage warranty cases by issuing return merchandise authorizations (RMAs), coordinating replacements, processing credits, and updating customers on backorders and estimated time of arrivals (ETAs).
- Maintain detailed case files, assess products for faults, and perform warranty repairs as needed.
- Utilize our customer relationship management (CRM) system to support customer inquiries and warranty processes effectively.
The successful candidate will have:
- Previous customer service experience, preferably in a retail or online environment.
- Proven warranty and electrical product service capability.
- A relevant IT or electrical qualification.
- Excellent communication skills, both written and verbal.
- A passion for technology and audio products.
This is a full-time role with a competitive salary package, including an estimated $75,000 per annum, plus superannuation. You will also have the opportunity to work in a well-established company with multiple retail locations and an online store, offering cutting-edge products from leading brands.
As a Technical Support Specialist, you will be part of a passionate and knowledgeable team, with opportunities for professional development and growth. If you are a motivated individual with excellent communication skills and a passion for technology, we encourage you to apply for this exciting opportunity.
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Technical Service Specialist
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