Motor Vehicle Assessor

6 hours ago


Port Welshpool, Victoria, Australia RAC of WA Full time

Due to our continued growth, we have an exciting opportunity for a Motor Vehicle Assessor to join our team within the Perth Metro area, with the option to also work from home. This role will play a key part in assessing motor vehicles and negotiating between RAC, members, and repairers to ensure a fair and reasonable outcome for all.

This role will require you to use your industry experience to assess damage to motor vehicles and caravans, as well as provide excellent customer service skills to resolve disputes and complaints at the first point of contact.

Key Responsibilities:

  • Assess and determine damage costs for motor vehicles and caravans
  • Recommend cost-effective methods of claim settlement in accordance with policy conditions and quality expectations
  • Provide consistent and efficient repair management practices within measured service and cost targets
  • Identify and inspect vehicles to compile accurate reports on the extent of damage and vehicle condition
  • Advise and review assessment reports to validate assessment of quantum position and settlement decisions
  • Adhere to the Motor Vehicle Insurance and Repair Industry Code of Conduct
  • Provide exceptional customer service to RAC members and stakeholders

Requirements:

  • Relevant trade qualifications in Panel Beating or Spray Painting
  • At least 2 years post-apprenticeship experience in the motor vehicle repair industry
  • Strong customer service, negotiation, and communication skills
  • Demonstrated analytical and problem-solving skills
  • Flexibility and enthusiasm in a professional work environment
  • Current and unrestricted driver's license
  • Quoting or estimating experience within the smash repair industry is desirable

What We Offer:

  • Motor vehicle, mobile phone, and laptop to fulfill the duties associated with the role
  • Training and development to set you up for success in your role
  • A workplace culture that values and respects our people
  • Flexible work arrangements to meet work-life commitments and support wellbeing
  • Opportunities for career development and growth

We are seeking a highly skilled and experienced Motor Vehicle Assessor to join our team. If you have a passion for delivering excellent customer service and a strong background in the motor vehicle repair industry, we encourage you to apply.



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