AI Powered Customer Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeDataScientist Full time $120,000 - $175,000
About Our Role

We're on a mission to revolutionize customer support by leveraging cutting-edge AI technology.

Our team is passionate about automating simple support responses, enabling teams to focus on complex cases and personalized services.

We bring together experts in AI, data science, and software development to deliver innovative solutions.

Join us as we redefine the future of AI-powered customer support.

Key Responsibilities:
  • Audit and refine our data infrastructure for reliability, accessibility, and scalability.
  • Develop internal dashboards to track key performance indicators, customer health, and account performance.
  • Establish standardized metrics and ensure data integrity across teams.
  • Analyze data to inform strategic decisions, product prioritization, and account management.
  • Help the team understand insights from data-driven decision-making.
The Ideal Candidate:

We're seeking a seasoned data scientist with 5-8+ years of experience in data science, analytics, or business intelligence.

You should have a proven track record of designing and owning modern data stacks and balancing statistical rigor with rapid delivery of insights.

Leadership experience in cross-functional work streams involving product, engineering, sales, or customer success is highly desirable.

What We Offer:

A competitive compensation package, a potentially life-changing equity stake in the business, and a dynamic team environment.

Be part of shaping the future of AI-powered customer support and driving business growth.

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