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Digital Service Lead

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Job Title: Digital Service Lead

As a Digital Service Lead, you will be responsible for developing and managing a portfolio of business-aligned IT services. This role requires strong leadership skills to drive the development and ongoing management of SDPR platform's service portfolio.

Key Responsibilities:
  • Establish and manage SDPR platform's service portfolio to ensure services deliver measurable value to the business.
  • Drive the operational integration of ServiceNow for SDPR hosting to support multiple NSW Health entities.
  • Develop and refine IT service management processes across their lifecycle, ensuring continuous improvement.
  • Facilitate the transition of SDPR delivery into live operations, embedding best practice service support frameworks.
  • Collaborate with stakeholders across metropolitan, regional and remote NSW to ensure services align with local and statewide needs.
Requirements:
  • Extensive experience in service management within a large, complex ICT environment is essential.
  • Deep expertise in ITIL disciplines across Service Strategy, Transition, Operation and Continuous Improvement is required.
  • Highly skilled at analysing and presenting complex data to inform service optimisation.
  • Relevant qualifications in IT Service Management or equivalent hands-on experience are necessary.
  • Ability to confidently engage with senior stakeholders to navigate competing priorities and ensure service value is realised across diverse healthcare settings.
Benefits:
  • Professional growth and career development opportunities.
  • Allocated day off per month.
  • Salary packaging options.
  • Access to various health and wellbeing programs to support our team.