Claims Case Manager

1 week ago

Brisbane, Queensland, Australia beBeeReferral Full time $85,000 - $105,000
Job Opportunity

This is an exciting chance to join a high-performing team preparing and validating referrals of workers' compensation claims from insurers to the Medical Assessment Tribunal against relevant legislation.

Key Responsibilities:
  • Validate and manage referrals from Queensland workers' compensation insurers in accordance with relevant legislation.
  • Prepare materials for tribunal hearings (virtual and in-person) across multiple specialty areas.
  • Provide technical advice and liaise with internal and external stakeholders to achieve high-quality outcomes.
  • Ensure information provided to the tribunal is complete, procedurally fair, and that the tribunal's reasons show a robust path of reasoning.
  • Maintain and manage an allocated caseload from referral to final outcome.
  • Ensure legislative requirements are met and support the tribunal with timely information and documentation.
Preferred Qualifications:
  • Practical experience interpreting and applying workers' compensation or similar legislation.
  • Experience in customer service and complaints management.
  • Experience in managing caseloads in a process-driven environment.
  • High level of communication and interpersonal skills with the ability to liaise and negotiate while maintaining effective working relationships.
  • Practical experience in word processing, data entry, or electronic file management in a paperless office.
  • Ability to prioritise, manage timeframes and multi-task to meet deadlines.

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