Case Manager

4 weeks ago

Brisbane, Queensland, Australia eFinancialCareers Ltd. Full time
Case ManagerQBE Insurance Brisbane, Australia Apply now Posted 1 day ago Hybrid Job Permanent Competitive

Primary Details
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here: Careers

  • Location: Brisbane, QLD
  • Type: Permanent, full time
The opportunity
We currently have opportunities for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager, you will play an integral part of our QLD CTP Claims business by delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.
Your new role
This role focuses on our ability to intervene with empathy in an injured person's claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident. The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers, and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment.
  • Deliver exceptional customer service.
  • Continue to learn and grow your knowledge through a variety of situations and challenges.
  • Build and maintain strong relationships with customers by guiding and assisting them through their recovery.
  • Work in a fast-paced and dynamic environment.
  • Manage end-to-end claims with the guidance of your leaders.
  • Identify the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes.
  • Engage your technical and negotiation skills to resolve claims.
About you
  • Experience in insurance, ideally managing claims or personal injury management.
  • Be customer-focused, caring, and empathetic over the phone.
  • Be resilient, decisive, and empowered.
  • Ability to find solutions and create plans to address challenges.
  • Ability to prioritize work effectively.
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. Our people will be at the center of our success. We're proud to work together and encourage each other to enable resilience for our customers, our environment, our economies, and our communities. With more than 13,000 people working across 27 countries, we're big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth, passionate, and kind.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee, you will have access to and benefit from:
  • 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance.
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
  • The ability to maximize retirement savings through voluntary super contributions and company matching.
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network.
  • Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners.
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognized for the following awards:
  • 2021 LinkedIn Top Employer & HRD Employer of Choice.
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
  • Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion.
  • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates.
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).
  • Family First accredited employer since 2021.
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.
Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
Application Close Date: 15/04/2025 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step-by-step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
#J-18808-Ljbffr

  • Case Manager

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Positive People Full time $51,000 - $102,000 per year

    Treatment Support Facilitator/Peer Treatment FacilitatorAre you a self-motivated individual with strong case management experience?Are human rights and social justice within your core values?Queensland Positive People (QPP) are seeking a passionately motivated case manager to provide client-centred support to people living with HIV who are experiencing...

  • Case Manager

    2 weeks ago

    Brisbane, Queensland, Australia Hope Support Services Full time $90,000 - $120,000 per year

    HOPE Support Services is a licensed, HSQF accredited, charitable organisation seeking employees who align with our company values; Progressive, Collaborative, Compassionate, Dedicated, and Inspired. We want individuals who enjoy being 'hands on' when helping people, striving to achieve positive outcomes.HOPE Support Case Managers lead a team of Youth Workers...

  • Manager, Case Management

    15 hours ago

    Brisbane, Queensland, Australia Hudson Full time $104,000 - $156,000 per year

    Manager, Case Management – Employee RelationsLocation: Brisbane, QLDContract Type: Contract until June 2026Salary: $86 per hour, plus superAbout the RoleAre you an experienced employee relations professional ready to lead complex case management in a dynamic government environment? This is a unique opportunity to provide strategic and operational support...

  • Manager, Case Management

    2 days ago

    Brisbane, Queensland, Australia Randstad HR Partners Full time $120,000 - $150,000 per year

    Join a Forward-Thinking Government AgencyCBD LocationMake an Immediate ImpactOverviewThis is an exciting opportunity to support the leadership and delivery of the Employee Relations function within the Corporate Services Hub of a major government department. The role of Manager, Case Management involves providing strategic and operational advice to senior...

  • Manager, Case Management

    3 days ago

    Brisbane, Queensland, Australia Randstad HR Partners - Brisbane Full time $80,000 - $120,000 per year

    Join a Forward-Thinking Government AgencyCBD LocationMake an Immediate ImpactOverviewThis is an exciting opportunity to support the leadership and delivery of the Employee Relations function within the Corporate Services Hub of a major government department. The role of Manager, Case Management involves providing strategic and operational advice to senior...

  • Case Manager

    4 weeks ago

    Brisbane, Queensland, Australia Macquarie Group Full time

    Join to apply for the Case Manager - Dispute Resolution role at Macquarie Group2 weeks ago Be among the first 25 applicantsJoin to apply for the Case Manager - Dispute Resolution role at Macquarie GroupGet AI-powered advice on this job and more exclusive features.Our Dispute Resolution team are instrumental in managing risk and ensuring an exceptional level...

  • Case Manager

    4 weeks ago

    Brisbane, Queensland, Australia DXC Consulting & Engineering Services Full time

    OverviewAt DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. By joining us, you'll have the chance to contribute...

  • Case Manager

    4 weeks ago

    Brisbane, Queensland, Australia DXC Consulting & Engineering Services Full time

    OverviewAt DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. By joining us, you'll have the chance to contribute...

  • Case Manager

    2 weeks ago

    Brisbane, Queensland, Australia Responsive Building Full time $60,000 - $80,000 per year

    Case Manager – Insurance Repairs (Building)Responsive Building is a leading building and construction company specialising in insurance claim management and repair solutions across QLD and NSW. We pride ourselves on excellence, efficiency, and customer care.The RoleWe're seeking a proactive Case Manager to coordinate repairs, manage claims, and support...

  • Case Manager

    4 weeks ago

    Brisbane, Queensland, Australia Aboriginal Health Council of Western Australia Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...