High-Level ICT Support Professional

7 days ago

Melbourne, Victoria, Australia Cdc Data Centres Full time
About Cdc Data Centres

Cdc Data Centres is a leading operator of sovereign, secure, world-class data centre facilities in Australia. Established in 2007, our diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

We are passionate about creating an inclusive workplace that promotes and values diversity. Our mission is to attract, retain and grow the world's best data centre team.

Job Description: Senior ICT Helpdesk Analyst

This role manages a broad range of technologies and liaises across multiple areas of the business to resolve incidents, solve problems, and fulfill requests for IT related assistance. The ideal candidate will be able to troubleshoot complex application and system issues, possess strong professional communication skills, both written and verbal, and demonstrate excellent customer service skills and responsiveness.

Key Responsibilities:
  • Server Administration (Windows): Manage Active Directory, Group Policy, file & print permissions, groups, and shares. PowerShell skills are a plus.
  • Cloud Administration: Oversee Azure Active Directory, Microsoft 365 suite (Teams, SharePoint, Exchange Online, Intune, Windows Defender), and DNS services.
  • Application Support: Provide support for Microsoft Office, Autodesk applications, Mobile Device Management (MDM - iOS), and other business applications.
  • Computer Support: Maintain Windows 10/11 Pro, handle SOE deployment, and support laptops, desktops, and printers.
  • Telecommunications: Possess a solid understanding of computer networking.
  • AV / Conferencing Support: Offer audio-visual and conferencing support as needed.
  • Documentation & Reporting: Prepare documentation and reports for management.
  • Training & Mentorship: Train staff and customers on systems and applications, manage ICT assets, model CDC's values, and provide cultural and operational leadership.
Requirements and Qualifications

The successful candidate will have proven experience working at a senior level in a similar ICT Helpdesk role within a large, multi-layered organisation. They will also have an innate ability to build relationships, rapport and show proactive supportive to a very broad range of stakeholders.

Australian Citizenship with the ability to obtain and maintain a NV1 Security Clearance is essential.

Benefits and Remuneration

The estimated annual salary for this position is $120,000-$180,000 AUD, depending on experience and qualifications. We offer a competitive remuneration package, including opportunities for professional growth and development.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success.

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