Excellent Customer Service Leadership Opportunity

2 days ago


Brisbane, Queensland, Australia beBeeLeadership Full time

Customer Service Leadership Opportunity

 

We are seeking a skilled Customer Service Manager to lead our Australian team and drive exceptional service delivery. As a key member of our leadership team, you will be responsible for developing and implementing strategies to meet customer needs and exceed performance targets.

 

Key Responsibilities:

  • Lead the Australian Customer Experience team to deliver against all customer service goals
  • Develop and implement strategies to improve business outcomes
  • Recruit, onboard, upskill and coach team members to a high standard
  • Assist the team in achieving and exceeding performance targets
  • Oversee payments and collections processes to ensure efficiency
  • Collect, analyse and act upon customer insights to improve experiences

 

Requirements:

We are looking for a positive, engaging leader with customer service experience in any industry. To succeed in this role, you will need:

  • 3+ years' experience in a leadership role
  • Experience managing a customer service team
  • Outstanding written and verbal communication skills
  • Demonstrated negotiation and complaint resolution skills
  • Aptitude and passion for learning new and sometimes complex software

 

What We Offer:

As a valued member of our team, you will enjoy a range of benefits including flexible working arrangements, a great team environment, wellness and reward programs, and opportunities for professional growth and development.

 

How to Apply:

If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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