
Excellent Customer Service Leadership Opportunity
2 days ago
Customer Service Leadership Opportunity
We are seeking a skilled Customer Service Manager to lead our Australian team and drive exceptional service delivery. As a key member of our leadership team, you will be responsible for developing and implementing strategies to meet customer needs and exceed performance targets.
Key Responsibilities:
- Lead the Australian Customer Experience team to deliver against all customer service goals
- Develop and implement strategies to improve business outcomes
- Recruit, onboard, upskill and coach team members to a high standard
- Assist the team in achieving and exceeding performance targets
- Oversee payments and collections processes to ensure efficiency
- Collect, analyse and act upon customer insights to improve experiences
Requirements:
We are looking for a positive, engaging leader with customer service experience in any industry. To succeed in this role, you will need:
- 3+ years' experience in a leadership role
- Experience managing a customer service team
- Outstanding written and verbal communication skills
- Demonstrated negotiation and complaint resolution skills
- Aptitude and passion for learning new and sometimes complex software
What We Offer:
As a valued member of our team, you will enjoy a range of benefits including flexible working arrangements, a great team environment, wellness and reward programs, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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