Mining Equipment Technical Support Professional

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $120,000

About providing industry-leading technical support for mining excavators, we're dedicated to delivering reliable solutions and excellent customer service. Our talented and dedicated employees are committed to supporting our people and helping individuals grow.

As a Technical Support Specialist, you'll take ownership of building and maintaining internal and external customer relationships, delivering high-level technical & product support that contributes to customer and business success. You'll demonstrate safety commitment, manage technical issues, and accurately communicate with customers.

We're looking for someone with relevant mechanical trade or engineering qualifications, significant experience in open cut mining, civil earthworks or related industries, and a proven understanding of mechanical/electrical systems. You'll have high level analytical and problem solving skills, excellent communication skills, and the ability to effectively liaise with diverse stakeholders.

Key Responsibilities:

  • Demonstrate safety commitment and perform all work activities in a safe manner adhering to safety policies and procedures
  • Manage and support all technical issues within breakdown support, failure and root cause analysis
  • Accurately and effectively communicate with customers and deliver results with reliability
  • Meeting and engaging professionally with various stakeholders to support finding and navigating through complex technical analysis
  • Working collaboratively with the team in transferring knowledge and findings
  • Reporting and maintenance of fleet performance
  • Completing tasks autonomously and efficiently

Requirements:

  • Relevant mechanical trade or engineering qualifications
  • Significant experience in open cut mining, civil earthworks or other related industries
  • Proven technical understanding of key disciplines, such as mechanical/electrical systems; schematics, drawings & manual interpretation
  • High level analytical and problem solving skills to facilitate resolution of product and technical issues
  • Excellent communication skills (verbal, written and interpersonal) with the ability to effectively liaise and deliver information at a high level to diverse range internal and external customers
  • High level of customer service skills with the ability to build and maintain successful working relationships through delivery of technical solutions
  • Experience with mining equipment will be highly regarded

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