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Mining Equipment Technical Support Specialist
2 weeks ago
About our company, we provide industry-leading after sales service and reliable solutions to the construction and mining industries.
We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. Our employees are committed to inspiring a safe and healthy working environment through safety and wellness campaigns.
This role is based in Brisbane at our office.
You will take ownership for building and maintaining customer relationships, whilst delivering technical support to ensure our customers' success.
Key Responsibilities:
- Demonstrate Safety Commitment: Perform work activities in a safe manner adhering to our Safety Policies and Procedures.
- Technical Issue Management: Manage and support all technical issues within breakdown support, failure and root cause analysis.
- Communication and Improvement Projects: Accurately and effectively communicate with customers and deliver improvement projects.
- Stakeholder Engagement: Meet and engage professionally with stakeholders to support finding and navigating through complex technical analysis.
- Team Collaboration: Work collaboratively with the team in transferring knowledge and findings.
- Fleet Performance: Report and maintain fleet performance.
- Task Autonomy: Complete tasks autonomously and efficiently.
The Ideal Candidate Will Have:
- Relevant Mechanical Trade or Engineering Qualifications: Relevant mechanical trade or engineering tertiary qualifications.
- Significant Industry Experience: Significant experience in open cut mining, civil earthworks or other related industries, either in engineering, maintenance leadership or technical/product support roles.
- Technical Understanding: Proven technical understanding of key disciplines, such as mechanical/electrical systems; schematics, drawings & manual interpretation.
- Analytical and Problem Solving Skills: High level analytical and problem solving skills to facilitate resolution of product and technical issues.
- Excellent Communication Skills: Excellent communication skills (verbal, written and interpersonal) with the ability to effectively liaise and deliver information at a high level to diverse range internal and external customers.
- Customer Service Skills: High level of customer service skills with the ability to build and maintain successful working relationships through delivery of reliable solutions.
- Hitachi Mining Equipment Experience: Experience with Hitachi Mining Equipment Excavators will be highly regarded.
