Senior Client Manager

1 month ago


Melbourne, Victoria, Australia Gallagher Full time
Senior Client Manager

About the Role

We are seeking a highly skilled Senior Client Manager to join our dynamic Client Services team at Gallagher Bassett. As a key member of our team, you will play a pivotal role in supporting our clients' needs, both within our Victorian portfolio and nationally.

Key Responsibilities

  • Manage client relationships and provide troubleshooting support
  • Assist large clients in achieving their performance goals
  • Proactively tailor services to meet client requirements and industry trends
  • Build and maintain relationships with key internal stakeholders
  • Lead claims reviews and ensure productive meetings between clients and our team
  • Analyze claims trends and implement processes to manage risks
  • Educate clients on compliant claims management and provide strategic solutions
  • Manage conflicts between multiple parties

About You

To be successful in this role, you will have significant experience in Client, Customer, Relationship or Account Management within the claims, workers compensation or broking industries. You will possess highly developed communication skills, with the ability to engage and influence at all levels of organisation. A strategic mindset and approach, previous experience using Salesforce, and strong attention to detail are also essential.

What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits, including 4 weeks annual leave, novated leasing opportunities, two paid volunteer days annually, health insurance discounts, and more.


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