Director of Customer Experience

7 days ago

Canberra, ACT, Australia beBeeRetail Full time $120,000 - $150,000

Job Summary:

We are seeking a strategic leader to spearhead our retail operations. As Assistant Director Retail Operations, you will be responsible for overseeing the delivery of high-quality services to internal stakeholders and visitors.

This is an exceptional opportunity to lead a team and contribute to the success of our organization.

About the Role:

  • Leadership: Provide strategic direction and leadership to the Retail team and Back of House team.
  • Service Delivery: Ensure experiences across retail outlets meet the needs of Parliamentarians, staff, and clients.
  • Communication: Prepare, manage, and review the provision of high-level information, communication, and correspondence.
  • SUPPORT: Support the Executive Chef and overall Catering, Retail, and Events team.

About You:

  • Qualifications: Academic qualifications in a relevant field such as Business Administration, Hospitality Management, Event Management, or a related discipline.
  • Certification: A current Responsible Service of Alcohol certificate.
  • Security Clearance: The ability to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

What We Offer:

We offer a unique opportunity to work in a dynamic environment and contribute to the delivery of high-quality services.

Key Performance Indicators:

  • Strategic planning and execution.
  • Effective leadership and team management.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing priorities and deadlines.

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