Key Process Enhancement Professional

2 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $42,000 - $62,000
Job Overview

The Senior Operations Services Advisor will work within a supportive team that provides key systems support, compliance and analysis to legal teams and business services department. This is a fast-moving environment with engaging opportunities to enhance process and compliance on a regular basis.

The Role

  • Act on incoming requests from legal teams for assistance.
  • Collect, audit and analyse data to identify efficiency improvement opportunities across operational revenue.
  • Ensure initiatives led by the commercial operations team are completed in a timely manner, such as legislative, workflow or policy changes requiring updates to systems, precedents or processes.
  • Provide guidance to the business on documented policies, procedures, and processes of the firm.
  • Act as a mentor to junior members of the team, offering assistance and leading the commercial operations function in the absence of the commercial operations manager.
  • Understand drivers of business performance and the impact of commercial operations on enhancing financial performance.
  • Assist the finance team to monitor and document benefit realisation from process improvements or price reviews or cost recovery.
  • Act as a champion of e-portal systems by coordinating and administering courts, government and matter funding portals, costs agreement re-execution and rate compliance.
  • Update precedents including costs agreements and disclosure statements nationally, ensuring all information is correct and relevant for each jurisdiction.

Required Skills

  • Business operations experience, administration, or legal industry background.
  • Interest in process management and desire to support legal teams.
  • Strong understanding of business compliance, process control, and framework reviews.
  • Organised approach and ability to prioritise workload.
  • Well-developed ability to work autonomously within a team environment to meet deadlines.
  • Ability to work and contribute to a positive team focused attitude, including the capability to deal with conflicting and confidential priorities.
  • Practical problem-solving skills and a strong outcome focus, capable of attention to detail when reviewing large data sets and applying these datasets to expected process outcomes.
  • A high level of proficiency with the Microsoft Office suite, specifically Excel.
  • Knowledge and understanding of quality improvement and commitment to improving client care, staff engagement and participation.
  • Well-developed verbal and written communication skills with the ability to communicate with impact across all levels of management.
  • Experience with Thomson Reuters Elite would be advantageous.

About Us

We value purpose and community. Our clients summon the courage to stand up to injustice. We're an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for over 45 years. We're humble yet relentless. We don't pretend to be anything other than ourselves. And together, we've created a place for you to thrive.

Here are some things we hope you'll love about working with us:

  • Connect and be you: Get the benefits you need, and work with truly authentic people. Enjoy the security of a large, well-established firm that treats you as a person, not a number.
  • Challenge and be challenged: We're not here to

  • Process Enhancement Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeContinuous Full time $100,000 - $140,000

    Job DescriptionWe are seeking a dynamic and results-driven professional to join our operations team. As a key member of the team, you will drive continuous improvement initiatives to enhance efficiency and streamline processes across our car leasing business.The ideal candidate will have experience in Lean or Six Sigma roles, preferably in financial services...

  • Career Opportunities in Process Enhancement

    5 days ago

    Melbourne, Victoria, Australia beBeeImprovement Full time $103,751 - $119,861

    Process Improvement SpecialistRole OverviewAs a Process Improvement Specialist, you will play a vital role in enhancing efficiency and effectiveness within the People & Culture (P&C) team.Execute high-quality people-related processes efficiently and accurately to drive business growth.Deliver exceptional customer-focused service, advice, and support to...

  • Insurance Process Enhancement Expert

    2 days ago

    Melbourne, Victoria, Australia beBeeInsurance Full time $104,383 - $134,925

    Job Title: Insurance Operations SpecialistWe are seeking a dedicated insurance professional to enhance operational efficiency and improve member insurance outcomes. As the Insurance Operations Specialist, you will focus on transitioning our operations to a digital-first future state model.The role requires strong knowledge of group insurance, including death...

  • Business Process Enhancement Expert

    4 days ago

    Melbourne, Victoria, Australia beBeeTransformation Full time $117,000 - $150,000

    Process Transformation SpecialistA key role for someone who can drive business process and control enhancements, creating value through governance and risk management.

  • Business Process Enhancement Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeBusiness Full time $125,000 - $175,000

    Job Title: Business Process Enhancement SpecialistAbout the Role:We are seeking an analytical and strategic Business Process Enhancement Specialist to drive operational efficiency and customer value through continuous improvement initiatives.The ideal candidate will have experience delivering projects and reporting outcomes to senior leaders and customers,...

  • Business Process Enhancement Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeTransformation Full time $60,000 - $80,000

    Enterprise Transformation LeadThe role of the Enterprise Transformation Lead is to drive and support business transformation efforts across operations. This involves driving process enhancement, implementing fit-for-purpose digital solutions, and co-developing a strategic roadmap that aligns with business objectives.Develop and deliver an enterprise business...

  • Operational Process Enhancement Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeImplementation Full time $80,000 - $90,000

    Job DescriptionAn Implementation and Change Analyst plays a pivotal role in streamlining operational processes, driving change management strategies, and ensuring seamless adoption of systemized workflows.Key responsibilities include analyzing existing procedures, identifying inefficiencies, and implementing solutions to enhance productivity and compliance.

  • Senior Process Enhancement Lead

    4 days ago

    Melbourne, Victoria, Australia beBeeBusiness Full time $83,800 - $124,900

    Quality Improvement SpecialistAs a Quality Improvement Specialist, you will be responsible for analyzing business operations and quality assurance processes to identify opportunities for enhancement.Key Responsibilities:Develop and implement frameworks to track client delivery metrics and customer satisfaction levels.Collaborate with stakeholders to...

  • Service Quality Enhancement Professional

    3 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $110,000 - $140,000

    Senior Specialist, Key Account Services Team LeadJob Summary:As a Senior Specialist, you will lead the Key Accounts team in Australia, dedicated to providing exceptional service experience to key retail accounts. This role requires a professional with outstanding leadership qualities, a customer-centric approach, and passion for enhancing service quality...

  • Enhance HR Systems and Processes as a Senior Analyst

    7 days ago

    Melbourne, Victoria, Australia beBeeAnalyst Full time

    HR Systems & Process Improvement AnalystPlay a key role in supporting HR systems and process enhancements across the organization.Support and drive automation, manage key initiatives, and champion continuous improvement with a strong focus on user experience (UX/UI) and Human-Centered Design (HCD).Key Responsibilities:Analyze and document current HR...