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Insurance Process Enhancement Expert
3 weeks ago
We are seeking a dedicated insurance professional to enhance operational efficiency and improve member insurance outcomes. As the Insurance Operations Specialist, you will focus on transitioning our operations to a digital-first future state model.
The role requires strong knowledge of group insurance, including death cover, income protection, and TPD, as well as experience with incidents, transitions, or SFT, and corporate-sponsored super plans.
Key responsibilities include monitoring and optimizing insurance operations processes, providing expert guidance to colleagues and our administrator, overseeing the resolution of insurance incidents, and supporting management in day-to-day insurance activities and business rule adherence.
Additional responsibilities involve acting as the subject matter expert for projects involving insurance touchpoints, collaborating with partners to implement changes to business rules, and maintaining a continuous improvement mindset to uplift processes and services.
Required Skills and Qualifications: