
Digital Operations Manager
6 days ago
PagerDuty is a global leader in digital operations management, trusted by nearly half of both the Fortune 500 and the Forbes AI 50.
This role involves building strong relationships with customers to accelerate their digital journey.
Responsibilities include developing trusted advisor relationships, showcasing product capabilities, guiding process and change management best practices, identifying risks, designing adoption paths, delivering business value and innovation, recommending expert services, communicating technical product changes, representing customer voices, and predicting risk, renewal, and expansion within the customer portfolio.
To succeed in this role, you will need:
- At least 12-15 years of experience in dynamic, customer-facing roles within B2B SaaS organizations.
- Strong consulting skills and proven results as a trusted advisor driving business value for customers.
- The ability to influence conversations at C-levels, facilitating difficult discussions and adeptly handling objections.
PagerDuty operates a hybrid work model with offices in several major cities. While we offer flexibility within our established locations, eligibility for this role may vary based on your location.
Digital Operations Manager
We're seeking an experienced professional to lead our efforts in delivering always-on digital experiences.
About Us
PagerDuty is a global leader in digital operations management.
Journey to Success
This role requires a high degree of expertise, consulting skills, and business acumen.
Your Key Responsibilities
- Developing trusted advisor relationships.
- Showcasing product capabilities.
- Guiding process and change management best practices.
- Identifying risks.
- Designing adoption paths.
- Deliery business value and innovation.
- Recommendiong expert services.
- Communicating technical product changes.
- Representing customer voices.
- Predicting risk, renewal, and expansion within the customer portfolio.
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