Customer Service and Food Preparation Specialist

4 days ago

Chadstone, Victoria, Australia Vicinity Centres Full time
About Vicinity Centres
Vicinity Centres is a leading Australian retail property group, evolving its portfolio into destinations that offer a broad selection of retail, residential, and office spaces. We strive to create meaningful places where communities connect.

Job Description
We are seeking a Customer Service and Food Preparation Specialist to join our team. This role involves supporting the daily operations of our café and catering services, ensuring high-quality food and beverage service to all customers. Key responsibilities include assisting with making hot beverages, food preparation, taking orders, operating POS systems, maintaining cleanliness, and providing excellent customer service.

Key Accountabilities
  • Provide exceptional customer service by addressing inquiries and resolving complaints efficiently.
  • Maintain a welcoming atmosphere in the café and during catering events.
  • Serve customers promptly and courteously, maintaining high levels of satisfaction.

Food & Beverage Preparation and Service
  • Prepare and heat up café food and make hot beverages for the café.
  • Assist in food preparation and hot beverage for catering services.
  • E nsure all food/beverage making processes apply food hygiene standards at all times.
  • Operate efficiently and clean properly all equipment like coffee machines, jugglers, toaster grills.

Operations Support
  • Deliver catering to meeting rooms, wash dishes, prepare food, ensure all equipment and supplies are properly cleaned and handled.
  • Support the café team during peak hours by taking orders, handling EFTPOS transactions, and restocking supplies using FIFO rules.
  • Support Concierge and Oracle when needed by assisting guest inquiries, supporting key meetings, and providing general customer service to enhance the visitor experience.

Cleanliness and Safety
  • Maintain cleanliness and organization of the café and catering areas, including dining areas, kitchens, and storage spaces.
  • Always adhere to health and safety regulations, ensuring a safe environment for staff and customers.

Team Collaboration
  • Work collaboratively with other team members to ensure smooth operations.
  • Support Concierge and Oracle when needed.
  • Participate in team meetings and contribute to continuous improvement initiatives.

Required Skills and Qualifications
  • Prior experience in a café, restaurant, corporate boardroom, or catering environment is preferred.
  • Familiarity with operating point-of-sale (POS) systems.

Benefits
Vicinity Centres offers a competitive salary range of $65,000 - $85,000 per annum, depending on experience, plus benefits including flexible working options, birthday leave, purchased additional leave, $1,000 worth of VCX securities, internal mentoring program, and generous parental leave.

Why Join Us?
Vicinity Centres values diversity and inclusion, and we are committed to creating an inclusive work environment where everyone can thrive. Our people and Employee Advocacy Groups actively build community and provide allyship within our company. If you'd like to understand what it's like to work with us firsthand, please reach out to our Talent Acquisition team.

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