Customer Service Ambassador for Retail Destinations
1 week ago
We're a leading Australian retail property group, reimagining the way people live, work and play.
Our diverse portfolio includes some of Australia's most iconic retail destinations, offering a broad range of retail, residential and office spaces.
Job OverviewThe Cafe & Catering Attendant will be an integral part of our daily operations, ensuring exceptional food and beverage service to all customers.
This role involves assisting with food preparation, operating POS systems, maintaining cleanliness, and providing outstanding customer service, as well as supporting our Chef when required.
Key Responsibilities- Provide top-notch customer service by addressing customer inquiries and resolving complaints efficiently.
- Maintain a welcoming atmosphere in the cafe and during catering events.
- Serve customers promptly and courteously, ensuring high levels of customer satisfaction.
- Prepare and heat up cafe food, and make hot beverages for the cafe.
- Assist in food preparation and hot beverage services for catering events.
- Ensure all food preparation processes adhere to strict food hygiene standards at all times.
- Operate and clean equipment such as coffee machines, jugglers, toaster grills efficiently.
- Assist in delivering catering to meeting rooms, washing dishes, preparing food, ensuring all equipment and supplies are properly cleaned and handled.
- Support the cafe team during peak hours by taking orders, handling EFTPOS transactions, and restocking supplies using FIFO rules.
- Support Concierge and Oracle staff as needed by assisting guest inquiries, supporting key meetings, and providing general customer service to enhance the overall visitor experience.
- Maintain the cleanliness and organization of the cafe and catering areas, including dining areas, kitchens, and storage spaces.
- Always adhere to health and safety regulations, ensuring a safe environment for both staff and customers.
- Work collaboratively with other team members to ensure smooth operations.
- Support Concierge and Oracle staff as needed.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Prior experience in a cafe, restaurant, corporate boardroom, or catering environment is preferred.
- Familiarity with operating point-of-sale (POS) systems.
We offer a competitive salary range of $60,000 - $70,000 per annum, depending on experience, plus benefits including flexible working options, birthday leave, purchased additional leave, and more.
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