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Service Delivery Manager
1 month ago
We are a leading international construction and infrastructure company with a strong presence in Australia. With over 70 years of experience, we have established ourselves as a trusted partner for clients across various industries.
About the RoleWe are seeking a highly skilled Service Delivery Manager to join our Australia IT Delivery team in Brisbane or Sydney. This is an exciting opportunity to lead the Application Support, Service Desk, and Financial Systems teams, driving high-quality services that meet business and user expectations.
Key Responsibilities- Lead and develop the Service Delivery function, ensuring it continues to deliver exceptional services that meet business and user needs.
- Collaborate with stakeholders across the organization to understand business priorities and develop effective solutions.
- Develop and implement strategies to improve service delivery, quality, and customer satisfaction.
- Lead and inspire a team of technology and service professionals, fostering a culture of innovation and excellence.
- Develop and maintain strong relationships with internal customers, ensuring their needs are met and exceeded.
- Educated to degree level or equivalent.
- 5+ years of experience in Service Management in a large multinational company.
- 3+ years of experience in Infrastructure/Operations in a large multinational company.
- Previous experience in Application Support or similar discipline.
- Proven experience of developing and delivering Service Delivery Management transformation programs.
- Excellent written and verbal communication skills, with the ability to effectively communicate technical issues to various audiences.
- Proven experience of managing staff through significant organizational, structural, and technology change.
- Innovative thinking and leadership, with the ability to lead and motivate teams.
- Experience with SLAs and Service Management.
We offer a range of benefits that support the growth and development of our employees, including specialized learning and development programs, a mental health and wellbeing program, industry-leading paid parental leave policy, and coaching programs for staff on parental leave.
Diversity & InclusionWe are committed to building a diverse and inclusive workforce that reflects the society in which we live and work. We actively support a diverse workforce and encourage applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds.
