Service Delivery Manager
4 weeks ago
Laing O'Rourke is a leading international construction and infrastructure company with a rich history in Australia. With a presence spanning over 70 years, we have established ourselves as a trusted partner in delivering complex projects across the country.
Our business is built on a strong foundation of innovation, technology, and a commitment to excellence. We pride ourselves on our ability to adapt to the ever-changing needs of our clients and the industry, ensuring that we remain at the forefront of construction and infrastructure development.
About the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our Australia IT Delivery team in Brisbane or Sydney. This is an exciting opportunity for a motivated and results-driven individual to lead our Service Delivery function and drive business growth.
The successful candidate will be responsible for leading a team of Application Support, Service Desk, and Financial Systems professionals, fostering a culture of excellence and innovation. They will work closely with stakeholders across the organization to develop and implement strategic plans, ensuring seamless delivery of high-quality services that meet business and user expectations.
Key Responsibilities- Lead the Service Delivery function, creating a strong team culture and empowering staff to deliver exceptional results.
- Demonstrate excellent communication and stakeholder management skills, collaborating with colleagues from various departments and external partners.
- Develop and maintain strong relationships with stakeholders, ensuring that their needs are met and exceeded.
- Collaborate closely with IT teams to drive business outcomes and improve service delivery.
- Develop and implement effective communications infrastructure surrounding incident management response and resolution.
- Lead and inspire a team of technology and service professionals, fostering a culture of innovation and excellence.
We are looking for a highly skilled and experienced professional with a strong background in Service Management and IT infrastructure. The ideal candidate will possess:
- Educated to degree level or equivalent.
- 5+ years of experience in Service Management in a large multinational company.
- 3+ years of experience in Infrastructure/Operations in a large multinational company.
- Previous experience in Application Support or similar discipline.
- Proven experience of developing and delivering Service Delivery Management transformation programs.
- Excellent written and verbal communication skills, with the ability to tailor communication of technical issues to various audiences.
- Proven experience of managing staff through significant organizational, structural, and technology change.
- Innovative thinking and leadership, with the ability to lead and motivate teams.
- Experience with SLAs and Service Management.
We offer a range of benefits that support the growth and development of our employees, including:
- Specialized learning and development programs.
- Mental health and wellbeing program.
- Industry-leading paid parental leave policy.
- Additional purchased leave option.
- Coaching programs for staff on parental leave.
We are committed to building a diverse and inclusive workforce that reflects the society in which we live and work. We actively support and encourage applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds.
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