APS6 Applications Support Officer
1 week ago
The Technology and Information Management (TAIM) team at Comcare (Australian Government) is responsible for maintaining the organization's Information, Communication and Technology (ICT) infrastructure and providing strategic leadership, governance, solutions, and advice for the effective management of information and IT systems.
The Applications Development unit is part of TAIM and is responsible for the development, quality assurance, support, and maintenance of several core business applications and software products, both in-house and third-party developed. The unit also participates and contributes to the incident, problem, change, and release management processes to ensure consistent, reliable, and continued business operations.
Key Responsibilities- Provide technical support and services to ensure Comcare's in-service systems, products, and services continue to function at an optimum level.
- Engage with various stakeholders, including application development teams, business representatives, vendors, partners, and other third-party providers.
- Participate in change and release management, including coordination, promotion, and maintenance of software builds through test environments and Production.
- Meet the minimum 5 years' ICT Support experience requirement.
- Character clearance (police records check)
- Health assessment
- Six months probationary period
- Ability to obtain and maintain a Baseline Security Clearance
- Specific Conditions:
- Will be required to work outside of normal business hours to support planned/unplanned support activities or releases
- May be required to work on weekends
- On-call support outside of business hours
Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position, including your skills, experience, and knowledge relevant to the job-specific capabilities and role (maximum 2 pages).
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