Patient Voice Champion

6 days ago

Melbourne, Victoria, Australia beBeeFeedback Full time $120,000 - $160,000
Lead Patient Experience Manager

Take charge of championing patient voice and driving meaningful change across healthcare systems.

This is a Group-level leadership role that works across all sites and services, guiding how we listen, respond, and learn from the experiences of our patients and their families.

With a focus on innovation, early intervention, and continuous improvement, you'll help shape a compassionate culture where patient voices are heard and acted upon.

Key Responsibilities:
  • Lead and oversee patient experience and complaint management processes
  • Champion a consistent, timely, and patient-centred approach to handling feedback, including compliments, complaints, and concerns
  • Act as the escalation point for complex or high-risk complaints, providing expert guidance and ensuring appropriate resolution pathways are followed
  • Analyse consumer feedback data to identify trends, risks and opportunities for service improvement and systemic learning
  • Build capability across the organisation through coaching, education and support in effective complaint handling and patient communication

Benefits
  • Opportunity to shape a compassionate culture
  • Challenging and dynamic work environment
  • Professional growth and development opportunities

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