IT Support Specialist
4 weeks ago
Job Title: IT Support Specialist
Job Description:
We are seeking an experienced IT Support Specialist to join our team at Ignite. As an IT Support Specialist, you will be responsible for providing technical support to our clients, including incident management, request fulfillment, and troubleshooting.
Responsibilities:
- Provide technical support to clients via phone, email, and ticketing systems.
- Manage queues and prioritize tasks to ensure efficient resolution of incidents and requests.
- Collaborate with Tier 1 and Tier 3 teams to provide comprehensive solutions.
- Contribute to Knowledge Base development and enhance departmental productivity.
Requirements:
- Excellent verbal and written communication skills.
- Strong problem-solving and attention to detail.
- Ability to work in a team environment and prioritize tasks effectively.
About Ignite:
Ignite is a leading provider of IT services to government clients. We are committed to delivering high-quality solutions and exceptional customer service.
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