Senior Service Designer

24 hours ago

Canberra, ACT, Australia PARK Senior Villas Chandler Full time
Senior Service Designer

We are seeking a highly skilled Senior Service Designer to join our team at Local Peoples. As a Senior Service Designer, you will be responsible for designing end-to-end journeys of health services based on evidence of customer needs and strategic outcomes.

The ideal candidate will have a strong background in human-centred design, with experience working in the health sector and collaborating with cross-functional teams. You will be responsible for driving improvements to the customer experience across our products and services, identifying gaps and opportunities for customers across all touchpoints within both digital and non-digital services.

Key Responsibilities:
  • Design end-to-end journeys of health services based on evidence of customer needs and strategic outcomes
  • Drive improvements to the customer experience across our products and services
  • Identify gaps and opportunities for customers across all touchpoints within both digital and non-digital services
  • Collaborate with cross-functional teams to deliver customer-centric solutions
  • Develop and manage strong stakeholder relationships
Requirements:
  • 5+ years' experience in human-centred design disciplines
  • Tertiary qualifications in User Experience Design, Service Design or related disciplines
  • Proven experience working in the health sector
  • Strong communication, presentation, facilitation, interpersonal and analytical skills
  • Ability to work effectively in a fast-paced environment
Desirable Criteria:
  • Experience in building and delivering customer journeys
  • Experience in leading customer-centred design activities
  • Strong service design experience with a digital and/or omni-channel focus
  • Ability to translate complex data into meaningful insights and recommendations

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced Senior Service Designer looking for a new challenge, please submit your application.

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