Customer Service Representative

2 weeks ago


Parramatta, New South Wales, Australia Avis Full time
{"title": "Customer Service Representative", "content": "About the Role

In this role, you will be the face of our brand, interacting with customers at the rental counter and providing exceptional service.

Key Responsibilities
  • Establish customer car rental needs by actively listening
  • Review and recommend ABG's various add-ons and services
  • Communicate rental procedures and guidelines effectively
  • Complete rental bookings in a timely and accurate manner
  • Answer customer questions and inquiries
What We Offer
  • $32.25 per hour base rate + loadings + commission incentives
  • Wellbeing program with life insurance, discounted health insurance, and superannuation options
  • Access to Perkbox with discounts and offers from hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Program (EAP) provided by Converge
  • Full training provided to help you achieve your goals
Requirements
  • Full and valid driver's license
  • Availability to work on a rotational roster, including evenings, weekends, and public holidays
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience in retail, hospitality, customer service, or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards
", "lang_code": "en"}

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