Event Retail Operations Manager

3 weeks ago


Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time
About the Role

We're seeking an Event Retail Operations Manager to lead merchandise retail operations for events across the Melbourne & Olympic Parks precinct.

This role offers a unique opportunity to provide exceptional customer experiences, work in partnership with clients and venue planning teams, and deliver commercial returns.

Key Responsibilities
  • Plan and deliver merchandise retail operations for events
  • Build relationships with internal/external stakeholders to ensure successful event delivery
  • Provide high-quality customer experiences while managing competing demands from stakeholders
  • Manage event budgets and resources to deliver positive commercial returns
  • Lead and empower a team of casual merchandise staff throughout each event
About You
  • You have excellent customer service skills and a focus on people's experiences
  • You can balance competing demands and thrive in a fast-paced environment
  • You build high-trust working relationships with a variety of people
  • You have experience in merchandise/retail operations, ideally within the concert/event environment
  • You have functional event planning and delivery experience within an arena/stadium or similar environment
  • You have strong analytical skills and a focus on benchmarking and continuous improvement
  • You have strong sales skills and an understanding of industry best practice
  • You have demonstrated experience leading teams in a fast-paced workplace
What We Offer

We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience, as well as opportunities for professional growth and development.

Melbourne & Olympic Parks is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees.



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