Senior Service Operations Manager

1 day ago

Seven Hills, Queensland, Australia Symmetry Human Resources Group Pty Ltd Full time

Circa 160,000 plus superannuation benefits and a car allowance are on offer for this exciting National Service Manager role located in Seven Hills.

Our client is a leader in their field, supplying comprehensive Programmed Maintenance and Reactive Service solutions to large commercial food, beverage and industrial equipment customers.

This role will see you play a crucial part in enhancing customer satisfaction, optimising service delivery and driving the growth of the business.

To achieve success in this position, you will need to build and foster relationships with internal and external stakeholders to meet desired outcomes. You will be well supported with existing infrastructure across each state and access to key personnel at corporate level.

Main Responsibilities:

  • Establish and implement service goals, objectives and strategies aligned with the company's overall vision.
  • Develop service policies and procedures to ensure efficient and effective service delivery across all locations.
  • Oversee the national service team, providing guidance, coaching and support to ensure optimal performance.
  • Evaluate service operations regularly to identify areas for improvement and implement necessary changes.
  • Collaborate with internal stakeholders to ensure a seamless customer experience.
  • Monitor and analyse service performance metrics, such as customer satisfaction, response time and rates.
  • Identify trends and customer needs to proactively address issues and develop strategies for enhancing service offerings.
  • Develop and maintain strong relationships with key customers, addressing their service concerns and ensuring their satisfaction.
  • Collaborate with suppliers and vendors to ensure the availability of necessary resources and support for service operations.
  • Stay updated with industry trends, advancements and best practices in service management incorporating them into our service strategies.

The successful candidate will have a salary circa $160,000 plus superannuation benefits and a car allowance. To apply, please submit your resume and cover letter via the provided link below.

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