Technical Support Specialist

5 days ago

Rockhampton, Queensland, Australia beBeeServiceDesk Full time $60,000 - $80,000

At our company, we're a community that goes beyond expectations. We've been recognized for being a great place to work and we need a passionate Service Desk Analyst to join our growing team.

Job Description

As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

You will spend most of your time working with tickets submitted by customers. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams.

Communicating clearly and proactively until the issue is resolved is key. Communicating with customers through various channels such as phone, email, and chat is also required.

Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday is necessary.

Required Skills and Qualifications
  • Epic customer service skills
  • Passion for helping others and a thirst for knowledge
  • Technology enthusiast
  • Ability to communicate technical information in an easy way to understand
  • Amazing time management, strong analytical and problem-solving skills
Benefits

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work. Here are some benefits:

  • Extensive training and development opportunities
  • Extensive discounts and benefits
  • A choice of IT equipment
  • Fun team events to celebrate achievements and connect with colleagues outside work
Others

Our company celebrates diversity and enables every voice to be heard. A valid Vulnerable People Check and Police Check are required.

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