IT Technical Support Position

7 days ago


Rockhampton, Queensland, Australia beBeeSupport Full time $90,000 - $120,000

IT Support Specialist
We are seeking a skilled IT Support Specialist to join our team. This is an exciting opportunity to work with a dynamic and growing organization, providing top-notch support to our clients.

Job Description:

The successful candidate will be responsible for providing excellent customer service through various communication channels. They will also investigate and resolve reported incidents and service requests in a timely manner using their technical knowledge and available resources.

Required Skills and Qualifications:

  • Relevant degree in computer science or information systems
  • At least 2 years of experience in IT performance analysis and end-user support
  • In-depth knowledge of computer programs and hardware
  • Experience with CoPilot, SCCM, and Intune highly regarded
  • Proficiency in customer relationship management (CRM) and task management software

Benefits:

  • Hybrid work arrangement (WFH + onsite)
  • Opportunity to work with a dynamic and growing organization
  • Chance to develop skills and advance career

Others:

  • Exceptional analytical and problem-solving skills
  • Advanced collaboration, communication, and interpersonal skills
  • Excellent organizational and time management skills


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