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Guest Services Ambassador

2 months ago

North Geelong, Victoria, Australia Holiday Inn Full time
{"title": "Guest Services Agent", "description": "Make a Lasting Impression

As a Guest Services Agent at Holiday Inn, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm welcome and exceptional service will make every guest feel valued and appreciated.

Your Key Responsibilities:

  • Provide seamless check-in and check-out experiences
  • Anticipate and meet the needs of our guests, ensuring their stay is nothing short of exceptional
  • Offer personalized recommendations and insider knowledge to enhance their experience
  • Manage guest transactions and resolve any issues that may arise

What We're Looking For:

  • Excellent communication and interpersonal skills
  • Problem-solving skills to turn issues into opportunities
  • Fluency in English (additional languages a plus)
  • Literacy and basic math skills, with a strong understanding of technology

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A supportive and inclusive work environment
  • Access to our Employee Assistance Program and MyPerks benefits

Why Choose Holiday Inn?

We're a global hospitality leader, committed to creating unforgettable experiences for our guests. Our teams are passionate about delivering exceptional service, and we're looking for like-minded individuals to join our family. If you're passionate about hospitality and committed to excellence, we want to hear from you

"}