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Customer Experience Coordinator
3 weeks ago
This role involves ensuring a positive and consistent customer experience through coordinating the full breadth of customer liaison activities.
The successful candidate will be responsible for executing changes to customer and resource rosters and appointments within a short notice period, ensuring seamless operations.
This role requires knowledge of Social, Community, Home Care and Disability Services Industry Award [MA000100] to succeed.
The ideal candidate will strive to enhance the overall customer journey, maintaining high standards of service over time and across all services.
Suitable candidates will receive comprehensive on-the-job training to set up and execute service contracts, service agreements, obtain necessary consents and setting up financial packages for financial reporting and invoice management.
This position works varying shifts for operational purposes. The initial period is based in the office, Monday – Friday working between 6.30am – 6.30pm. After successful completion of training/probation, the role rotates between shifts that are 6.30am – 2.30 pm and 10.30am – 6.30pm. There will be shifts during the evenings and weekends (whilst working from home) on a rotational basis.
Key Responsibilities- Execute changes to customer and resource rosters and appointments within a short notice period
- Maintain knowledge of Social, Community, Home Care and Disability Services Industry Award [MA000100]
- Enhance the overall customer journey by maintaining high standards of service
- Demonstrated experience in a fast-paced customer service or workforce scheduling team
- Previous experience working with or maintaining customer relationship management (CRM) systems
- Demonstrated understanding of the Social, Community, Home Care and Disability Services (SCHADS) Award
- Strong communication, negotiation and interpersonal skills
- Industry competitive salary
- Salary packaging
- 4 weeks annual leave
- Flexible work conditions
